Refund policy

Would you like to return an item or do you have a question about your purchase? At Bootland, we are happy to help. We want you to shop with confidence and know that you can count on good service even after placing your order.

Below you will find our returns policy and instructions on how to register a return easily through our online returns portal.

Registering your return

Would you like to return a product? Simply register your return through our online returns portal:

Register a return with Bootland

The returns portal allows you to indicate which products you would like to return and the reason for your return.

We appreciate it if you explain your reason for returning the item as clearly as possible. Your feedback helps us improve our products, product information and service. This allows us to keep improving our online shop and provide you with an even better service in the future.

After you register your return, we will proceed with processing it. Once your return has been received and processed, your refund will be initiated. Please allow approximately one week for processing. Depending on your bank or payment provider, it may then take a few additional working days for the amount to appear in your account.

Do you have a question before returning an item? Please contact us using the contact options on our website.

Return period

As a consumer, you have a 30-day cooling-off period. This period begins on the day on which you, or a third party designated by you, take physical possession of the product.

Would you like to exercise your right of withdrawal? Register your return through our returns portal in good time and send the product back within the applicable period.

Return address

After registering your return, you can send the item to:

Bootland
Industrieweg 45
4301 RS Zierikzee
The Netherlands

Return shipping costs are paid by the customer, unless otherwise agreed or required by law. You are responsible for shipping the return correctly. Please keep your proof of postage and any tracking information safe.

To help ensure a smooth return, please follow these instructions:

• Return the product in its original packaging where possible.
• Leave any labels attached to the product.
• Make sure the product has no unnecessary signs of use, damage, stains or odours.
• Only unpack and use the product to the extent necessary to assess its nature, characteristics and functioning.

You may inspect a product as you would in a physical shop. Further use or damage may result in a reduction in value.

Return costs and refunds

If you withdraw from the contract within the statutory cooling-off period, you will receive a refund of the purchase price of the returned product.

If you return an entire order, we will also refund the standard costs of the original delivery, to the extent required by law. Any additional costs for a more expensive delivery method will not be refunded.

We may withhold reimbursement until we have received the goods or until you have provided evidence that you have sent them back, whichever occurs first.

Returns are generally processed within approximately one week. Once processing is complete, the refund will be initiated. The final processing time also depends on your bank or payment provider. For credit card payments, the amount may not appear until your next credit card statement.

Refunds are issued using the same payment method used for the original payment, unless otherwise agreed.

We recommend sending your return with proof of postage and tracking. If your return is delayed or lost, contact the carrier and inform us if necessary so that we can look for a solution together.

Exchanges

Would you prefer a different product? Simply place a new order through our online shop.

Not sure which item is most suitable? Please contact us. We will be happy to help you find the right product.

Have you received an incorrect or damaged item? Contact us with your order number and, where possible, a few photos. We will work with you to find a suitable solution.

Reduction in value

You are only liable for any reduction in the product’s value resulting from handling or use beyond what is necessary to establish its nature, characteristics and functioning.

If there is wear, damage, staining, odours or other signs of use beyond what is necessary to assess the product, a reasonable amount reflecting the reduction in value may be deducted from your refund.

Delayed or lost parcels

Has your order not been delivered? Please contact us so that we can check the delivery status and, if necessary, start an investigation with the carrier.

An investigation may take some time. We will keep you informed of its progress where possible and work with you to find a suitable solution.

The statutory responsibility for delivery continues to apply. A tracking notification or delivery record does not automatically mean that the order has been legally and properly delivered to the consumer. If the order has not reached you or a recipient designated by you, we will be happy to help investigate.

Purchase protection

Did you pay by credit card or through PayPal? You may be able to use the purchase protection offered by the relevant payment provider. The provider’s terms and conditions apply.

Questions about your return?

Are you having difficulties or do you need help registering your return? Please contact us. We will be happy to assist you.

Register a return through the Bootland returns portal

Bootland – worry-free shopping, even after your order.