Ordering and advice
Can you help me choose a product?
We would be happy to. Behind Bootland.nl are two brothers with a background in sailmaking and personal experience in watersports. We are not a huge company, but we offer personal service and honest advice. Send us the product name or item number and tell us what you intend to use it for. We will help you find the right solution.
How do I place an order?
Select your products, add them to the shopping cart, and check the quantities and the displayed delivery information. Then complete your order by entering your address details and choosing an available payment method.
Can I change my order?
Contact us as soon as possible and provide your order number and the desired change. We will check what is still possible, depending on how far your order has progressed.
Stock and delivery times
Are all items available immediately from our own stock?
No, our range consists of items from our own stock and items that we order from our suppliers for your order. Therefore, check the availability and expected delivery time for the selected item.
What does ‘available to order’ mean?
This means that the item is not immediately available from our own warehouse and must be ordered for your order. You simply order from Bootland.nl. We remain your point of contact.
What delivery time applies to my order?
The expected delivery time may vary by item. Check the information on the product page and in the shopping cart. Do you need a product before a certain date? Then ask us about the options in advance. An expected delivery time is not a guaranteed delivery date.
Partial deliveries
What is a partial delivery?
With a partial delivery, you receive your order in multiple shipments. This can be useful if some items are available sooner than others. This allows you to choose to receive available items earlier, instead of waiting for the entire order.
How do I choose multiple deliveries?
Check the delivery breakdown and the available options in your shopping cart before checking out. Where the option is offered, you can distribute items across deliveries. Carefully check the breakdown and the total amount. If you are unsure, contact us before ordering.
How much does an additional partial delivery cost?
For each additional delivery, we charge €5.95 on top of any regular shipping costs. Two deliveries mean one additional surcharge of €5.95. Three deliveries mean two surcharges, totaling €11.90. Check the surcharges in your shopping cart before paying.
Do I receive a separate order for each partial delivery?
No, the selected deliveries are part of a single order. You pay for your items and the selected surcharges together. Keep your order number handy if you have any questions.
Can I have everything delivered together?
If you prefer a single delivery, choose one delivery group in the shopping cart, where available. Please note that items that become available later may determine the time of the combined shipment. If in doubt, ask us for advice.
Does a delivery group mean that everything arrives on a fixed date?
No, a delivery group indicates which items you want to receive together. The actual shipment depends on the availability of those items. Expected delivery times are not fixed delivery appointments.
I have only received part of my order. What now?
Check whether you chose multiple deliveries and which items belong to the received shipment. Is it unclear why an item is missing? Send us your order number and indicate what you received and what is still missing. We will look into it for you.
Can I adjust the delivery breakdown after ordering?
Contact us as soon as possible. We will check whether an adjustment is still possible and discuss any potential consequences for the costs and schedule in advance.
Shipping and collection
What are the shipping costs?
Check the shipping costs for your order at checkout. Any surcharges for selected additional partial deliveries are listed separately. You can find more information in our shipping policy.
Do you also deliver outside the Netherlands?
Enter your delivery address at checkout to see which shipping options are available for that address. If you cannot select your destination, contact us.
Can I collect my order or view products?
This is possible by appointment at our warehouse with a small shop in Zierikzee. We do not have a regular store open to the public. Contact us in advance and only visit after your appointment has been confirmed. Read more on the Our warehouse page.
Payment
How can I pay?
At checkout, you will see which payment methods are available for your order. You can find more information on our Payment page.
My payment did not go through. What should I do?
Check whether an amount has been debited and whether you have received an order confirmation. If money has been debited but you have not received a confirmation, contact us before ordering again.
Returns and problems with your order
How do I report a return?
Contact us with your order number and indicate which items you want to return. We will help you with the next steps. See our return policy for the terms and timeframes.
I have received a damaged or incorrect item. What now?
Let us know and send us your order number, a description, and, where possible, photos of the item and the packaging. We can then assess what happened and work with you to find a suitable solution.
I am not satisfied. Where can I turn?
Feel free to contact us. We take your experience seriously and will help you find a solution. On the Complaints procedure page, you can read how we handle your report.
Personal contact
How can I contact you?
You will get the fastest response via the chat on the website. You can also send a WhatsApp message to +31 6 83495483, email verkoop@bootland.nl, or use the contact form. We respond to emails within 1–3 business days.
What information is best to send with my inquiry?
When asking about an order, please include your order number. Is your question about a product? Then send the product name or item number and briefly explain what you intend to use it for. Photos or dimensions can help us provide you with targeted advice.